Papilio on your mobile phone

We are happy to announce a sleeker and leaner version of Papilio so that you can take Papilio along with you even on the road. The mobile interface is designed with a goal of fast loading and minimalistic feature set. You can start using it by pointing your mobile internet browser to http://papilio.co.in and automatically it will be routed to the new UI. Hope you enjoy this!

Please let us know what is the next feature that you would like us to implement. We were thinking, "My tasks", "Completing tasks" and being able to enter "Timelog" would be good candidates.

Amazon AWS introduces Singapore region

Amazon's AWS service introduces their singapore facility. We were extremely thrilled with this news. Why you ask? Because its closer to home and closer to you. And so the number of hops that your request goes through to reach papilio servers is a lot less. In turn, the latency is lesser and that makes it faster!

We have moved the servers to their new Asia-Pacific home in Singapore over the weekend. Now we are serving you from the singapore facility. Please let us know if you observe any changes, both good and bad.

Introducing Soapbox

Soapbox is a utility that lets you send email notifications to all your clients or specific targetted ones with a simple and friendly UI. Its a tool that works in conjunction with Papilio, and gets all the needed information from Papilio.

How to start?

• Everything is in place for you to start writing articles right away. No need to register. All the administrators have access to this tool by default. If you want to change this, please go to the profile of that particular user and you can enable or disable the access to soapbox.
• You just log in to papilio. You can see a tab on the right side saying "Soapbox". Just click on the tab it will take you to soapbox in new window.
  

How to use?

• Once in soapbox domain, click on the button showing "Create new article". It will take you to a page where you can create the article.
• Here you can see the list of all "Company types" and "Categories" you have defined in Papilio.
• Select the company types/categories of the client companies to whom you want to send this article.
• Fill the Title, Summary and Text (with an editor) to create your article.
• After you create your article either you can save it, or you can publish it right away. Saving the article will allow you to edit the article further. You can come back to the article when you click on it in the list. If you publish the article, it will queued for posting through email to everybody.

In case of any doubts/issues/concerns, please feel free to talk to us through our live support. We will be very soon adding SMS support to this and making this more useful. As always, your continuous support and feedback helps Papilio, and now Soapbox to serve your needs. Please keep posting your valuable suggestions to us.

Attachments to your service using email

You can now attach a file to your service using your email. Instructions below.

Prerequisites -

1. The service should exist and should be active
   
2. The user from whom the email is being sent should be associated to the service. In other words, the person sending the email should have access to the service.
   

Procedure -

1. Create an email with the desired attachment (using your email account whose id you use to login to Papilio)
   
2. The subject of the email should contain the service id and the word "attach" only. Example => #S1016V1743: attach
   
3. The service id can be found in the overview page, as a prefix to the service name just below the tabs on the right side. It is usually in the format of #SV
4. The body of the email will be ignored and the attachment will be uploaded to the service, and can be seen in the Files sub-tab
5. The background service runs once every 30 mins. So probably this might take about 30 mins. to appear in your service.
   

Live Support feature is down!

We had to bring down the live support due to technical difficulties with our ISP. The support software runs on a different ISP than the papilio application. They seem to have trouble sustaining the support application and have suspended our account.

We will come back to you with our service on an alternate hosting arrangement as soon as we possibly can. We are sorry about this and we are working hard to restore the service. Until then, please direct your queries by email to info at indygo dot in or by phone to 080-26762020. Thank you for your patience.

Update: As of today (21-Jan-2009) morning, the live support has been restored. We would be more than happy to hear from you on that channel.

Upcoming features for 2010

Some of the upcoming features for this year -

1. Invoicing
   
2. Fine grained permissioning
   
3. Activity Logging
   
4. Bulk emailing to your clients
   
5. Video help content
   
6. General Search functionality
7. SMS Alerts
   
8. Bulk messages by your office through SMS and Email
   
9. Importing and exporting of service data
10. More relevant reports
11. Features required for nurturing and growing a community
    
12. Integration with Google - using their open-id platform, gadgets etc.
    
13. Time Estimation of Services/Tasks

Some of these are already in the oven baking, while some are on the drawing board. Do let us know if you find your pet requirement missing from the list. We will try to add it to the roadmap.

Happy New Year - 2010

We wish all the Papilio users a very happy and prosperous year ahead! May your life be colourful and may your dreams come true.

Papilio Team