Thursday, December 31, 2009

Happy New Year - 2010

We wish all the Papilio users a very happy and prosperous year ahead! May your life be colourful and may your dreams come true.

Papilio Team

Thursday, December 24, 2009

Papilio Service outage

There was an outage in Papilio services after 17:42 today due to network related issues on our end. We regret the inconvenience caused. It has hence been restored. We will strive further to make sure to keep the uptime of service.

Tuesday, December 22, 2009

New upgrade - 0.9.7 (inching towards 1.0)

A new upgrade went into production today. There are a lot of small features that got into this release (0.9.7). Some notable ones below -
  • Company card now displays more information about your clients. So essentially, Papilio acts like your client directory of information. This card is a popup that appears anywhere you have a link to the client.
  • A place to add a brief about each one of your clients [under admin > clients > edit]
  • A new filter under tasklists [under service overview > tasklists]
  • A facility to add multiple invoices to your service [under services > service overview > edit service]
  • Performance fixes to database
  • Minor bug fixes
"Service Id" in service -
We have added a new field called service id that shows up for all the services. Its a unique id that is given to each service automatically by the system. This is currently only visible when you send a message out using email. This has been added so as to help us parse the incoming messages. Please let us know if you want this id to be visible everywhere in the application.

Thursday, December 10, 2009

Changes to Papilio's Master Subscription Agreement

The following changes have been made in MSA.

Point 1 - Definitions for "Services" and "User guide" has been changed to point to instead of

Point 6.1 (iv) has been changed to -

User subscription fees are based on monthly periods that begin on the subscription start date and each monthly anniversary thereof; therefore, fees for User subscriptions added in the middle of a monthly period will be charged for that full monthly period. The total fees payable for the monthly period is calculated as the product of User subscription fees as mentioned in the Order form and the maximum number of active Users during that period.

Point 6.5 (Taxes) has been changed to -

Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, central or foreign jurisdiction (collectively, "Taxes"). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. Similarly, if you have the legal obligation to deduct and pay TDS (Tax Deduction at Source) to the appropriate tax authority for the invoiced amount, the appropriate amount shall be deducted by You from the total payable amount, unless We provide You with a valid tax exemption certificate authorized by the appropriate taxing authority.

Point 9.1 (iii) added

In the event of inability in providing Services by Us, due to We becoming the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors, Our source code of the Services shall be made available to You through an independent escrow agent.

Point 13.1 has been changed to say that you are contracting with "Managing Director" instead of "Director"

Please comment to let us know any of your concerns. Also, the application will request for your acceptance of the agreement when you next login to the application.

Thursday, December 3, 2009


Dear Users,

This upgrade is a huge one in that, the number of things that have been tinkered to perfection are quite a few. Major items were based on suggestions from you. Thank you so much for sending them to us. A lot of effort has gone into this release and we hope that it brings you the same joy in using it as it has brought to us in bringing it to you. Some of the major items are described below.
  1. Attaching files to tasks, messages and comments and a complete revamp of messages UI. Now the messages send email (when you select to notify) with attachments.
  2. Help popup for the application. Content for some of the pages are still under development.
  3. Header through out the application has been revamped
  4. Capturing Partner/Director information for your clients is now easier.
  5. Milestone has been removed and in their place, due-dates have been introduced
  6. Drill down into the timelog report.
  7. UI Changes -
    1. 'My Tasks' and 'Add Timelog' have been revamped for easier use.
    2. Progress indicators have been put in place.
  8. Performance issues
You can find these described in greater detail at this link - As always the case is, please do get back to us with your valuable suggestions about these and other changes. It will help us tremendously to make sure we bring you what you need and not what we think you need.

There are couple of additional things I would like to introduce to you.

1. We created an SMS Channel called "mypapilio" where you can get real time updates about Papilio through SMS. (Charges levied by your carrier to receive SMS might still apply). So please sign up with your mobile number by using this link -

2. We introduced live-support (live chat) on the application as an experiment to improve our support to you. So in case you need support while using the application, you can click on the "live support" link on the top-right corner and talk to a support person (the button in the link turns blue if there are support people online). We are still trying to get the logistics for this in place. To start with, we hope to be available to serve you from 10AM to 6PM, monday through friday (except on holidays). As we progress, this time-slot will increase to fit your working schedule.

Welcome to Papilio blog

Welcome to the Papilio blog. We will post updates and share our experiences in this journey.