Wednesday, December 5, 2012

Working with tasks made simpler

For an executive, completing a day's work is made simpler. All actions that can be performed with in a service can now be performed in completely changed "My Tasks" page.

Tasks can be viewed either by service or by due date. If tasks are viewed "By Due Date", all pending tasks till current weekend are displayed in chronological order. To view pending tasks, choose a client (or enter client name if you are part of active services of more than five clients). All tasks of multiple services related to this selected client will be displayed.

As highlighted in the image above, multiple actions like - file uploading, linking, time log entry, commenting and completing a task can be performed in one page for multiple services. To see all tasks within a tasklist, simply uncheck "Show only tasks assigned to me". 

Hope you like this new feature. Please drop in your comments or suggestions on how we can improve it further. 

Saturday, August 18, 2012

Thursday, August 16, 2012

Papilio Update - Aug 12

This is an update email sent out today. Posting here for posterity.

Happy Independence Day

Couple of new features that were long due.
One - You can push tasks into services that are already created via the templates they use. Lets say you need to add a new tasklist to statutory audit services for all your clients. All you need to do is, add the tasklist to the audit template that was used to create these services and push them to all the open services in one click. Next, replacing a member from a service is better now. You can choose the services from which to replace from.

"Vishwas" - The 44th Regional Conference of SIRC

We are happy to be a part of this event which is going to be held at "Tripuravasini" in Palace Grounds, Bangalore on the 18th and 19th. We are at Stall no. 24. We would love to meet you and your friends at the venue. So please do drop in.

And as always you get to vote on features that you think are important to you by going to the feature request page. You can reach this place by clicking on "Have an idea?" link on the top-right corner of the application. Your feedback is what has made Papilio what it is today and what it will be tomorrow. Thank you for your time.

Best wishes,

Friday, July 13, 2012

Indygo turns six

Happy Anniversary -

Papilio Update - Jul 12

This is an update email sent out today. Posting here for posterity.
Papilio Update

Welcome the rain!

The monsoon showers is escaping us this year, but its raining features at Papilio. There have been so many updates since I last communicated with you. You can find detailed description of some of the features at the support site. Also, I will make sure to write to you more often, at least once a month, with what might be coming up in the immediate future. You get to vote on features that you think are important to you by going to the feature request page. You can reach this place by clicking on "Have an idea?" link on the top-right corner of the application. 

But before I jump into the features I want to share that I am humbled by your big heartedness.
The case in point, is  CA Guruprasad Makam from Guru and Jana who graciously offered his company's Papilio process templates for sharing with everybody. Thank you Sir! You can find them in the template library and there are some more to come. It would be wonderful to see more of this sharing which would help the entire community in general. We are still working on the mechanics of sharing your templates automatically from within the app, but in the meantime, you can write to me and I will be glad to include it in the library.

New Features

  • You can upload your holiday list into Papilio. That way Papilio will know not to set your due dates on your holidays or sundays when it recurs the services.
  • You can download your user list as an excel spreadsheet now.
  • Replace a member in a service with another across all services in one click. This feature still needs more work but the basics of it are in place. You can find it under the people tab next to remove link.  
  • For those of you who receive official messages on multiple email addresses, you had to forward it to your email that is registered in Papilio first to be able to send it into Papilio. This wastes time. But now you can specify upto three aliases in Papilio under preferences which will enable you to send the email directly to Papilio. The system will accept your mail if its sent from the email address specified either as your email or as an alias.
  • 'Services' and 'My tasks' pages are now improved
  • Tasklist page within a service is much better and has a neat filter to see all the completed tasks. It now shows you the name of person to whom a task was assigned when that person is not the one who completed it.
  • Services are marked with an icon if they are a part of the recur group.
  • Adding timelog for any given day used to take ridiculously long. Its been rewritten to make it much faster. 
  • And many more minor fixes too small for mention...

Need for speed

A lot of performance fixes that we continue to make is speeding up the app. These last week numbers from Newrelic show a sub-second overall response time with an apdex score of 0.93 which is great. There is still work to do and we will continue to make the experience better for you.
251 ms
Response time
148 K
0 %
Error rate

So, Whats Next?

Some of the things that we have been working this month -
  • A better way to attach files and a easier way to search them
  • Ability to create a single type of service for multiple clients in one shot
  • Ability to push a tasklist from within a template to all open services which uses that template
Your feedback is what has made Papilio what it is today and what it will be tomorrow. Thank you for your time.

Best wishes,

Monday, July 2, 2012

Our first unplanned downtime

Today from 10:30AM to 12:05PM, Papilio was unavailable to its users for the first time after it was launched in Aug 2009. I wish this hadn't happened, but like every other breakdown, we could only be prepared for it, not avoid it. The one thing that comes to my mind is the Law of Leaky Abstractions, and today I found myself looking into the bare metal that we had so taken for granted all this time.

This has been one long run. The bright side of this is that we were back up in no time, even when there was a hardware failure (as we have been told). The beauty of cloud computing and the availability of resources when required helped us bring back the app online in no time. All the preparation for a break-down has paid off in a way.

We are very sorry for the inconvenience that this might have caused. Please be assured that no data was lost and no update was missed. If you have any further concerns or queries, please contact the support team.

Friday, May 4, 2012

Invoice reminders misfire

I just found out that the reminders were sent out for invoices that were posted yesterday by our invoicing software. We are extremely sorry about this error and request you to accept our sincere apologies. The problem however is being corrected and we hope that this kind of an embarrassment will be avoided in the future.
- Srini

Wednesday, March 7, 2012

Finish well

Finishing well

"It doesn't matter how many designers, supply chains, workers, materials and factories were involved--if the box is improperly sealed, that's how you will be judged."

CA Guruprasad shared a very similar thought during our flight back from Pune. It doesn't matter how many man hours you spend on the audit, if your report doesn't look professional with nice binding and proper font, it will be not be given it's worth.

Monday, March 5, 2012

Introducing Zendesk for Papilio's helpdesk

We have chosen zendesk as our helpdesk software. If you have any issues or questions, please click on the "support" button on the left. You can also search our knowledge base or forums right from the popup that comes after clicking the button. Enter your search word or phrase and hit 'enter'.

If you have an idea that you want to submit, please use the link on the top right hand corner which opens a new window.

Sunday, March 4, 2012

Thank you for visiting us @ KSCAA Conference

This is the first time that we were on the other side of the table. It was an interesting experience. We heard a lot of interesting comments about Papilio.

@ KSCAA Conference in Bengaluru

Some said -

  • There are computers to do that. - in answer to how do you track what is happening in the firm
  • Software is stress. I don't want to use software - So we said, use Papilio and we are not software, we are a way of life :)
  • How many inches is this TV? And what is the price? - We could have sold it to him if we had the proper packaging :P

Thursday, February 16, 2012

Valentine's Gift

I received this email as a pleasant surprise on this valentine's day. This is the best gift any entrepreneur can get -
"It is great to be associated with papilio for over 2 years. We have seen Papilio growing along with us.
Papilio is a friend helping us to value ourselves by valuing our services and know how we can add value to the client. Papilio is a technological aid which progresses along with the our requirements viz data storage, ease of information search, accountability of each member, integrity, etc.

Thanks you Papilio team for timely support in terms of giving answers to the day to day routines through technology."
- Partner at M/s. Shekar & Yathish

Thank You! You have made my day.

Wednesday, February 8, 2012

"Get home by Sundown" - A Talk by CA Guru Prasad

If you are in Pune and want to know how to go home by 6:30PM, then this is a talk by CA Guru Prasad you want to attend. Its free as in, you only spend your time and not money.

We have space for 50 people and its filling up fast. Register now!

Wednesday, January 18, 2012

Multiple Accounts in Mulberry

Most of the times, its difficult to guess what your customer needs. We might be able to guess some of the times, but it takes a real knack and a lot of empathy to actually feel the pain. Especially for us who are not chartered accountants, the problem is deeper, since most of our customers are from this fraternity. One such issue has been the need to be able to invoice their customers as multiple companies, sometimes as a consultant and sometimes as a statutory body. We didn't see it initially when Mulberry went out of the door, but as soon as our beta customers started using it they saw it bright as a day.

Changing the underlying data structures is usually a tricky job. And I am glad to report that we have finished this feature to satisfaction. So here comes -
you can now create an invoice under multiple account heads (thats what we call). For those of you, who use Mulberry like a straight forward invoicing app, you will not see any changes (except the logo will not appear in the printable format yet.) If you want to use this feature, go to "Admin > Settings". Look for "Accounts". You can add a new account, or edit the current one.

Importantly, even if you don't use the multiple account feature, you can set a prefix for your invoice numbers and set the sequence number from which you want to start the numbering for your invoices.

Sunday, January 8, 2012

Planning a new offering for Papilio

We propose Papilio to firms with more than 10 people, and we do so under the impression that the kind of pain Papilio resolves, appears when you grow beyond 10 in size. Surprisingly, we are getting a lot of requests from small firms which want to use Papilio and bake it into their culture so that when they do grow big, they would have a streamlined process already in place. So we are planning to bring out Papilio in a lighter package at a lower price with not many bells and whistles. We are still working on the details, but your input as always will be invaluable. Let us know what you think by leaving a comment below. If you have friends in this category looking to use Papilio and are hesitating because of the price, please let them know and ask them to register.

On a side note, effective 1st Jan 12, the price of Papilio is 200/-, per active user per month and the min. price per month is 2000/-. However, this increase is applicable only to new customers. If you are already using papilio, you don't have to worry. You will always be charged at your current rates.