Monday, July 2, 2012

Our first unplanned downtime

Today from 10:30AM to 12:05PM, Papilio was unavailable to its users for the first time after it was launched in Aug 2009. I wish this hadn't happened, but like every other breakdown, we could only be prepared for it, not avoid it. The one thing that comes to my mind is the Law of Leaky Abstractions, and today I found myself looking into the bare metal that we had so taken for granted all this time.

This has been one long run. The bright side of this is that we were back up in no time, even when there was a hardware failure (as we have been told). The beauty of cloud computing and the availability of resources when required helped us bring back the app online in no time. All the preparation for a break-down has paid off in a way.

We are very sorry for the inconvenience that this might have caused. Please be assured that no data was lost and no update was missed. If you have any further concerns or queries, please contact the support team.

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