There could be various reasons for a service to be open or cancelled or even completed. With current changes to Papilio, you can set a reason for service for being in that status. A glance at reason gives you a quick update about service. A simple example could be - A service is open since couple of months because "Waiting for inputs". Or a service is cancelled because it was "Erroneously created".
Papilio has a defalut set of reasons for each status. You may setup your own reasons in "Configure Lists" under "Admin" -> "Settings" for each status of service.
Hope you like this update. Please share your inputs/ feedback.
