This has been one long run. The bright side of this is that we were back up in no time, even when there was a hardware failure (as we have been told). The beauty of cloud computing and the availability of resources when required helped us bring back the app online in no time. All the preparation for a break-down has paid off in a way.
We are very sorry for the inconvenience that this might have caused. Please be assured that no data was lost and no update was missed. If you have any further concerns or queries, please contact the support team.